Transition To CRA Digital Mail For Businesses

The Canada Revenue Agency (CRA) is transitioning to online mail as the default method for delivering most business correspondence, starting May 12, 2025. This means businesses will receive notices and other communications through the My Business Account portal instead of traditional paper mail. The change applies to new business number and CRA program account registrations, existing businesses already registered for My Business Account, and businesses that have authorized representatives accessing CRA services on their behalf.

This shift is part of the CRA’s commitment to improving service delivery by making communication faster, more convenient, secure, and environmentally friendly. Businesses will be able to access and manage their tax-related correspondence 24/7 from their computers or mobile devices. The CRA ensures security through advanced protection measures, and the move to online mail also helps reduce paper waste, contributing to a greener future.

The transition will occur in two phases: Phase 1 begins on May 12, 2025, for new business and program account registrations, while Phase 2 starts on June 16, 2025, for existing businesses that meet the conditions. Businesses that have submitted a request to continue receiving paper mail during the transition period may still receive some correspondence online until their request is processed. The CRA recommends monitoring My Business Account for new mail and registering for email notifications to stay informed.

To access business correspondence, users must sign in to their CRA account and navigate to the "Mail" section under "Correspondence". Business correspondence includes notices, letters, forms, statements, and other documents related to tax accounts and returns. The CRA considers correspondence received on the date it is posted to My Business Account, making timely access crucial for businesses to stay updated on their tax obligations.